Terms of Service

Welcome to Gloora AI. These Terms of Service ("Terms") constitute a legally binding agreement between Gloora AI (F.Z.C.) ("Company", "we", "us", or "our") and the business entity that registers for or uses our services ("Partner", "you", or "your").

By creating an account, completing the registration process, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Gloora AI provides a comprehensive software platform designed to assist businesses in the beauty, wellness, health, and fitness industries with:

• Appointment scheduling and online booking
• Customer relationship management (CRM)
• Marketing automation (WhatsApp, SMS, Email)
• Point-of-sale integration
• Staff management and payroll tracking
• Business analytics and reporting

Important: Gloora AI is strictly a technology provider. We are not a marketplace, booking agent, or intermediary. We do not intervene in the service contracts between you and your customers.

To use our services, you must:

• Be a legally established business entity
• Hold all necessary licenses and permits required to operate your business
• Have the legal authority to enter into this Agreement
• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials

Access to Gloora AI is provided on a subscription basis. You agree to pay the fees associated with your chosen subscription plan.

Fee Structure:

• Subscription Fees: Recurring charges for platform access
• Transaction Fees: Charges based on transactions processed (if applicable)
• Add-on Fees: Charges for optional additional features

No Refunds: All fees are non-refundable except as required by applicable law. We do not provide refunds for partially used subscription periods.

In addition to your Subscription Fees, certain services are billed based on actual usage. These Usage Fees are variable and charged in addition to your subscription:

• SMS Messages: Charges per SMS segment sent through the platform
• Email Volume: Charges for email sends beyond included allowances
• WhatsApp Messages: Charges per WhatsApp conversation or message
• AI Features: Charges for AI-generated content, words, or actions
• Phone Calls: Charges for VoIP minutes used

Wallet/Credit System: Usage fees are deducted from your pre-loaded wallet balance. You are responsible for maintaining a positive balance. If your balance reaches zero, usage-based services may be suspended until you add funds.

Rate Changes: We reserve the right to modify usage rates with 14 days' notice. Current rates are available in your account dashboard.

You agree to use the Services only for lawful purposes. You shall not:

• Violate any applicable law or regulation
• Send unsolicited bulk messages (spam)
• Upload viruses, malware, or other malicious code
• Attempt to reverse engineer or decompile the platform
• Sublicense, resell, or redistribute the Services without authorization
• Use the Services to develop a competing product

SMS/WhatsApp/Email Compliance (A2P 10DLC):

You acknowledge that telecommunications carriers and messaging platforms enforce strict anti-spam policies. You agree to:

• Obtain proper opt-in consent before sending any marketing messages
• Comply with all applicable laws including TCPA, GDPR, UAE telecommunications regulations, and carrier-specific rules
• Never send content related to: illegal activities, hate speech, adult content, cannabis/CBD, firearms, gambling, or payday loans ("SHAFT" content)
• Maintain accurate opt-out mechanisms and honor unsubscribe requests immediately
• Register your messaging use case and business information as required by A2P 10DLC regulations

Immediate Suspension: We reserve the right to immediately suspend your messaging capabilities without prior notice and without refund if we determine, in our sole discretion, that you have violated carrier rules or engaged in spam. Such violations may also result in permanent termination of your account.

Gloora AI and its licensors own all rights to the platform, software, and associated intellectual property. You are granted a limited, non-exclusive license to access and use the Services during your subscription period.

Your Content: You retain ownership of all data you upload to the platform. You grant us a license to host, store, and process your content as necessary to provide the Services.

You are the "Data Controller" for all personal data you collect from your customers. We act as the "Data Processor" when processing data on your behalf, governed by our Data Protection Addendum.

You are responsible for:

• Obtaining necessary consents from your customers
• Providing appropriate privacy notices
• Complying with applicable data protection laws

The Gloora AI platform relies on third-party infrastructure and service providers to deliver certain features, including but not limited to:

• Cloud hosting and infrastructure services
• SMS and messaging gateway providers
• Email delivery services
• Payment processing services
• WhatsApp Business API providers

No Liability for Third-Party Outages: We shall not be liable for any service interruptions, delays, or failures caused by our third-party providers. This includes temporary or permanent suspension of messaging services due to carrier actions, API changes, or provider policy enforcement.

Provider Bans: If a third-party provider suspends or terminates your access due to your violation of their terms (including spam complaints or policy violations), we are not responsible for restoring that access and no refunds will be provided.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to the fees you paid in the 3 months preceding the claim
• We are not liable for the actions of your customers, staff, or third parties
• We are not liable for the quality, safety, or legality of your services
• We are not liable for any service interruptions caused by our third-party infrastructure providers
• We are not liable for carrier rejections, message delivery failures, or account suspensions imposed by telecommunications providers

You agree to indemnify, defend, and hold harmless Gloora AI, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your marketing messages or communications sent through the platform
• Claims by your customers, staff, or any third party related to your business operations
• Any spam complaints, carrier violations, or regulatory actions resulting from your messaging activities
• Personal injury, property damage, or other harm arising from services you provide to your customers

This indemnification obligation survives termination of these Terms.

By You: You may terminate your subscription at any time through your account settings. Termination takes effect at the end of your current billing cycle.

By Us: We may suspend or terminate your account for material breach of these Terms, non-payment, or violation of our Acceptable Use Policy.

Effect of Termination: Upon termination, your access ceases immediately, you must pay outstanding fees, and you may request a data export within 30 days.

This Agreement is governed by the laws of the United Arab Emirates. Disputes shall be resolved through binding arbitration administered by the Dubai International Arbitration Centre (DIAC).

We may modify these Terms at any time. We will provide 30 days' notice of material changes. Your continued use after changes take effect constitutes acceptance of the new Terms.

For questions about these Terms, contact us at:

Gloora AI (F.Z.C.)
AMC Boulevard-A Building, Ajman Media City
Ajman, United Arab Emirates
Email: legal@gloora.ai